Return & Refund Policy

Return, Refund and Replacement Policy

1. Due to the perishable and consumable nature of food products, returns shall only be accepted in circumstances specifically approved by FOODNUTRA.

2. Customers must report any issue relating to damaged, defective, expired, incorrect, missing, or contaminated products within 48 hours of delivery by contacting our customer support team along with clear photographs of the product, packaging, invoice and shipping label.

3. FOODNUTRA reserves the right to inspect the complaint and request additional information before approving any return, replacement, or refund.

4. Refunds or replacements may be approved where:

• the wrong product has been delivered;

• the product is received in a damaged condition;

• the product is expired at the time of delivery;

• the product is defective due to manufacturing issues; or

• any other issue is verified by FOODNUTRA.

5. Refunds or replacements shall generally not be provided in the following situations:

• dissatisfaction relating to taste, flavour, aroma, texture, or personal preference;

• minor natural variations in colour, size, or appearance;

• improper storage after delivery;

• damage caused by customer handling;

• requests made after the prescribed reporting period;

• products without original packaging or proof of purchase.

6. Approved refunds shall be processed through the original payment method wherever feasible. Refund processing timelines may vary depending upon the payment provider and banking institutions.

7. Cash on Delivery orders, where eligible for refund, may be refunded through bank transfer, UPI, or any other method approved by FOODNUTRA.